Terms and Conditions
Terms and Conditions
Terms and conditions may change from time to time and Green Gorgeous reserves the right to change terms without notice. We endeavor at all times to have product information and images up-to-date. Any errors are wholly unintentional. Colour representation of products on screen may vary to actual product colours; Green Gorgeous cannot be held responsible for these variations.
How To Contact Us
Should you have other questions or concerns please send us an email firstname.lastname@example.org
You may also write to us at: Green Gorgeous, Creative Spark, Clontygora Drive, Muirhevnamor, Dundalk, Co. Louth. Or phone +353 (0)1 554 7818 Please note: The Customer Service hotline is currently open from 11am to 4pm Monday to Friday (excluding bank holidays). If the customer service lines are busy or if you wish to contact us outside these hours, please leave a message, clearly stating your name, number and query and we will return your call as soon as possible.
These terms and conditions will apply between you and Green Gorgeous. You must be at least eighteen years old to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.
You warrant that all details you provide to Green Gorgeous for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the paypal or credit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that email can be used as a long-distance means of communication with you. It is a crime to use a false name or a known invalid credit card to order from Green Gorgeous. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
Green Gorgeous reserve the right to end our agreement with you and to suspend or terminate your access to our websites immediately and without notice to you if:-
● you fail to make payment to us when due
● you breach any of our terms and conditions
● when requested by us to do so, you fail to provide within a reasonable time frame enough information to let us to check the accuracy and validity of any details supplied by you, including your identity
● we suspect you have engaged, or are about to engage, or have been involved in fraudulent or illegal activity on any of our Websites.
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability.
No contract for the sale of any product will exist between you and Green Gorgeous until we accept your order by dispatching the product to you.
You will receive an order confirmation when you place an order, You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. Note we cannot accept PO boxes for delivery addresses, as deliveries must be signed for.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
In the event that an item is out of stock we will contact you (via email) to inform you of the expected delivery time to check that this is acceptable.
All prices listed on the Green Gorgeous website are correct at the time of being entered, however, we reserve the right to change prices of any product at any time. All prices include Irish VAT rates where applicable. Customers will be notified of changes/corrections to prices on purchased items prior to dispatch.
Discount vouchers cannot be used on sale or promotional products. All promotions are for a limited time only and subject to availability.
You have the option of selecting your currency on the site however the default currency is Euro (€) and all transactions are conducted in Euro and billed to your account at the appropriate conversion rate used by your credit card company on the relevant date on which the transaction is processed. If you are ordering from USA the VAT will be deducted from your purchase prior to billing.
If your delivery address is outside of Ireland, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. If you wish to query this further or seek clarification we recommend that you contact your local customs office.
Please note international shipments may be subject to cross-border inspections by customs authorities.
If goods are in stock, orders are normally dispatched within 48 hours of receipt of your order. Should an item be out of stock we will contact you with an estimated delivery date. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to cancel your order. In these circumstances, we will refund any money paid by you for those products together with any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you may be required to validly sign-off on delivery of the products. You will receive a mail indicating that your order has been shipped.
The price of an individual item does not include delivery charges. We currently offer free delivery worldwide. Delivery charges may be amended at any time to reflect a change in costs. Very large orders may incur additional delivery charges but this is very rare. Should this occur we would contact you to seek your agreement prior to dispatch. We constantly strive to provide the best cost effective way of delivery for our customers. However in some instances Green Gorgeous has no control over these costs.
We use a third-party postal or courier service to deliver goods and therefore specific delivery times or dates cannot be guaranteed. The customer is responsible for providing the correct address and telephone details for delivery purposes. Green Gorgeous cannot accept responsibility for late or non-delivery if the recipient address and telephone details are insufficient or incorrect. Any shortfall or damaged goods, of which you become aware, must be notified to us in writing within three days of the receipt of goods.
If your item is in stock, we will do our best to dispatch your order within 48 hours (weekdays only).
If an item is ‘made to order’, it will state that on the product details and we will email you to let you know when your order should be with you.
Please note that if your item is no longer in stock or at busy times such as Christmas, delivery times may vary. We will contact you with details on when you can expect your order to arrive. Please contact us if you would like to arrange for guaranteed next day delivery and we will advise of the relevant delivery charge. You can of course choose to cancel your order if you are unhappy with an extended delivery time.
We offer FREE SHIPPING WORLDWIDE. All orders over €30 are dispatched using a courier service or An Post registered post and will require a signature upon delivery. All items are insured and trackable. All orders under €30 are dispatched by standard post. If you wish to upgrade to registered post, please contact us at email@example.com and we can advise you of the additional cost.
If you are not there
If you are not there to sign for the delivery of your order, if it has come by courier, they will attempt to contact you by the phone number you provide, if this is unsuccessful a note will be left advising you of a phone number to contact the courier. Please note that if you fail to contact the courier within a certain length of time (usually three days), the order will be returned to us. If it has comes by AnPost postage to within Republic of Ireland it will be held awaiting you to collect in your local depot for a period of time which will be indicated on the notice left at your address. After said time it will be returned to us. If your order is returned due to nobody available to sign for it – we are happy to send your order out again but please note that you will have to pay for the shipping.
Please ensure you provide a valid, active email address and mobile telephone number when you register as we will use these details to contact you should there be any issues with your order or to arrange courier delivery.
If any manuals, safety instructions or labeling are provided with our products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on our website is not meant to be comprehensive and if you are inexperienced in using the products, or are unsure of your abilities, you should always seek advice and assistance. You hereby warrant that you have read and understood our guide to measurement in respect of the purchase of Green Gorgeous. We cannot be held responsible for any loss, damage or injury caused as a result of purchasing the incorrect size or product.
Returns & Cancellations
Green Gorgeous hope that you will be delighted with your order received, however from time to time errors are made or minds are changed, in circumstances where a Customer wishes to cancel an order or return a product the following information will guide you through the process.
We make every effort to wrap items carefully to ensure they arrive to you in perfect condition. If something has become damaged in transit, we ask that you contact us immediately by email and we will endeavour to send you a replacement as quickly as possible. If you haven’t actually submitted an order, you may clear the items in your shopping cart at any time by simply clicking the ‘Remove’ button next to the product(s) you no longer wish to purchase. If you have submitted your order, it may still be possible to cancel your order within 12-24 hours of the order being placed or/and if you haven’t received your dispatched confirmation, Please email your cancellation marked ‘URGENT CANCELLATION’ to firstname.lastname@example.org. Ensure you state your name, address and product ordered on the email. If however your order has already been dispatched and you still wish to cancel, you will need to wait until you receive the product and then follow our returns procedure. We operate a no quibbles returns policy.
Seven-day cooling off period – EU Customers only
If you change your mind you can cancel the order within 7 working days. By law Customers located in the European Union (including UK) purchasing goods from Sellers located in the European Union have the right to withdraw from the purchase of an item within 7 working days. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item as follows:
● Order cancellations must be made by by email within 7 days of having received the items.
● They must be returned in their original packaging, unused and in a re-saleable state.
● We will not refund the cost of gift-wrapping, postage and packaging costs of the original order, your cost in returning the item to us or any other additional charges unless you return the item because it is deemed faulty or defective.
● If a product is damaged or faulty, we will arrange to send you a replacement as soon as possible.
We offer a 14- day returns policy, whereby you have up to 14 days from receipt of your goods to return item(s) for any reason, as long as both the packaging and the goods remain intact. Please note that the parcel is your responsibility until it reaches us so please ask for proof of postage from your post office. We require that you email us to notify us of your dissatisfaction so we will be expecting the returned item and if a refund or exchange item is required.
Exceptions do apply where items are personalised, custom-made or commissioned at point of sale. We are sorry but made-to-order items are non-refundable unless faulty.
We advise that you send the returns by recorded delivery or request a free ‘Certificate of Posting’ from your post office. Unfortunately we are not able to cover the cost of returns postage. Where an item is agreed to be faulty, the cost of this returns postage will be refunded along with the value of the item returned. You must obtain proof of postage in order to receive a refund for the postage cost for a faulty item.
Where a return is acceptable, a full refund (including p&p fees if the product is deemed faulty) will only be made via our payment provider PayPal to the credit or debit card used to place the order. Refunds can only be made by Green Gorgeous via our online payments system, PayPal.
Our address for returns is: Green Gorgeous, Creative Spark, Clontygora Drive, Muirhevnamor, Dundalk, Co Louth, Ireland.
This returns policy does not affect your statutory rights.
1. If returning an item(s) under the 14-day returns guarantee, please email us to let us know prior to sending the item back. It also allows us to understand your reasons for returning the goods and to monitor quality and customer service.
2. Once the email has been sent you need to return the item(s) in their original condition, with labels still attached and with original packaging intact and in resaleable condition.
3. Please return the goods appropriately packed and securely to Green Gorgeous
4. When Green Gorgeous has received and checked the item(s), and there has been no error on our part we will refund only the cost of the item. The refund will only be made via our payment provider PayPal to the credit or debit card used to place the order. Refunds can only be made by Green Gorgeous via our online payments system PayPal. We will send you confirmation of the refund via email. The cost of returning the item will be at your expense.
5. Where an item is agreed to be faulty, the cost of the returns postage will be refunded along with the value of the item returned. You must obtain proof of postage in order to receive a refund for the postage cost for a faulty item.
6. Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above, and conditional upon stock availability.
Exceptions to Returns
We do not accept returns on products made to order or ordered especially for you.
Accuracy of Content
We have taken great care in the preparation of the content of this website, in particular to ensure that the details descriptions and prices quoted are correct at the time of publishing. We have done due diligence regarding the “green credentials” of all our products that they reach our high standard. If however you know of any reason why a certain company/product should not be represented on our site we would love to hear from you. Any dimensions are approximate only. We have made every effort to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Green Gorgeous disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked website.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order can be cancelled. You will then be advised of the correct price for the product and you may proceed with your order if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount. Should you choose to re-order at the correct price, a separate transaction will be required.
We have taken every reasonable measure to provide accurate and clear images for each product to ensure that they reflect the item being sold. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the unlikely event of a breach in our secure computer server.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
Copyright, Ownership Rights and Limitations
Goods remain the property of Green Gorgeous until all outstanding debts have been paid for in full.
All copyright materials including, but not limited to, text, images, web pages, sound, software (including code interface and website structure) designs, logos, graphics, the selection, presentation and arrangement of materials (including information in the public domain) and the overall design and layout of this website are the copyright of Green Gorgeous, associated logos and marks indicated on this website are trademarks of Green Gorgeous or associated companies or our licensors. All intellectual property rights and any other rights of whatsoever nature in or to our website are and shall remain our sole property and we reserve all our rights in relation to same.
In accessing these web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Green Gorgeous web pages for any other purpose whatsoever without our prior written permission.
Third Party Information
We cannot be held responsible for material displayed in relation to our range of products on third party websites or any other written material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third parties.
Damage to your computer
Green Gorgeous makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Green Gorgeous will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use our website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €100.
Links to Other Sites
Green Gorgeous may contain links to third party websites. These links are provided solely as a convenience to users and/or other users and not as an endorsement by us of the contents of such third-party websites. While Green Gorgeous endeavor to ensure all information is accurate and any links are relevant and from businesses with the same ethos as ourselves, we are not responsible for the content of linked third-party sites and therefore do not make any representations or warranties regarding the content or accuracy of materials on such third party websites. If users decide to access linked third party websites, then this is done so at their own risk.
Green Gorgeous shall not be (or be deemed to be) a party to any contract that you may enter into with the providers of such goods, services or products. You are reminded that different terms and conditions of use will apply to you as a user of such other websites. Green Gorgeous hereby disclaims any and all liability for the content of such websites and any loss or damage of any nature suffered by you as a result either: (a) of accessing or using such websites; or (b) availing of or acquiring any or all of the goods, services or products advertised or available on or via such other websites. No third party is permitted to create a link from another website to this website without our prior written consent of Green Gorgeous.
Green Gorgeous makes no claims that the content of its websites may be lawfully viewed or downloaded outside of the Republic of Ireland. Access to this content may not be legal by certain persons or in certain countries. If users access Green Gorgeous from outside of the Republic of Ireland, they do so at their own risk and are solely responsible for compliance with the laws of, or applicable to, the relevant jurisdiction. Jurisdiction for any claims arising under the Agreement, including but not limited to these Terms & Conditions of Use, shall lie exclusively with the Irish Courts and these Terms & Conditions of Use shall be construed in accordance with the law of the Republic of Ireland.
If any provision of these Terms & Conditions of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions of Use, which shall remain in full force and effect. No waiver of any term of these Terms & Conditions of Use shall be deemed a further or continuing waiver of such term or any other terms herein.
Your acceptance of these terms and conditions shall not imply any joint venture, partnership, employment or agency relationship between us.
At Green Gorgeous we promote the benefits of and provide information on eco-friendly products. If however you feel any of our information is not accurate/ up to date please let us know. We wish to give the best service possible.